Description of Session
Allied World Healthcare (AWH) radically transforms service delivery models for last-mile primary care services in the Philippines and Cambodia. We train members of the community to use offline-first apps to become healthcare navigators (collecting data, running events, providing support and connection to public and private services); creating a channel to access primary care support and deliver medicines to rural areas. This creates good, paid jobs, 87% of which are currently held by females. We provide a last-mile extension of the traditional healthcare infrastructure: maximising the efficiency for the government primary care clinic and extending the pharmacy affordable private sector products to combat all of the traditional barriers of physical and financial healthcare access. To keep ourselves sustainable and given the heavy reliance on private sector products, we also provide data and market research services to partners to help them design discounting or ‘access-to-medicine’ programs. The discounted private sector products are then offered through our service. We follow this with engagement activities, such as screening or awareness campaigns, and manage the last-mile supply chain network. This gives us a sustainable revenue channel for our service delivery, as well as creating a ‘social business’ proposition where partners can sell products and services to a new and previously inaccessible customer group. We have never taken grant/charity/government funding. In this Poster session we will: - Share our experience of designing technology for low-resource settings (offline-first, low-spec devices, low digital literacy). We have used these techniques in Singapore (for senior citizen care) - Building public-private partnerships across government, pharma, insurers and other agencies (such as NGOs who supply products through our network) - Enabling community members to become healthcare support channels through digital - filling the gaps where traditional health providers cannot reach - Demo our platforms and user stories/journeys
