Description of Session
How might we engage providers in capacity-building and engagement in supporting transgender and/or non-conforming people in healthcare systems globally? transCONNECT is a social franchising program and digital education platform offering HIV care providers capacity and competence in caring for transgender and non-binary (TGNB) patients. transCONNECT offers providers education on transgender and non-binary gender identities, cultural humility, trans & non-binary experiences in healthcare settings, HIV care and prevention, and best practices when working with marginalized identities. Developed as a digital education tool using the human-centered design process, transCONNECT offers a flexible learning opportunity for a variety of learning types that is accessible to providers with varying knowledge of TGNB care, and access to digital learning platforms. Supported by a social franchising network of brand and training, transCONNECT offers consistency and empowerment to connect inclusive providers with their local TGNB communities. Incorporating technology into the framework of continuing education, particularly for engaging providers in trans-competent and inclusive care, is essential. After initial access, the training tool allows access to content when offline. In an effort to normalize and expand gender care globally, the platform will offer the opportunity to customize, access, and educate providers to support marginalized gender identities from all over the world, in a variety of settings and time zones. Supported by social franchising, the transCONNECT program will disrupt global provider educational inequities or gaps in knowledge; from the healthcare worker in the field to the physician in a hospital. The YTH team will share the evaluation results of the pilot study to be conducted from May-July 2019, where we expect to showcase findings and lessons learned, as well as a review of the human-centered design process and development of the social franchising program in the context of trans-inclusive care.
