How to Design with A System User: A Case of Uganda e-Health Information Management System (eHMIS) Requirements Gathering and User Experience Testing

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Description of Session
Uganda’s Ministry of Health (MoH) is required to revise its Health Management Information System (HMIS) data collection and reporting tools to cater for the ever changing and increasing national and international data demands. The revision is meant to enhance evidence-based planning, decision making and more targeted healthcare interventions for better health services delivery and population health outcomes. With support from Health Development Partners, the Ministry of Health steered the 2018 National HMIS Review where several stakeholder meetings were convened. Several technical programs were able to share their data requirements for the next strategic period as well as understand data collection tools developed. The 2018 HMIS revision exercise concluded with the customization of new instances of the national DHIS2 and mTrac Pro systems as the e-Health Information Management System (eHMIS). After development of the eHMIS from requirements gathered earlier, MoH conducted user experience testing which served as a trial run of the upgraded systems where users at various levels of the health sector were convened to test the systems against already gathered requirements to ensure readiness for roll-out. The user experience testing set out to experiment the use of the complete applications in a real-world scenario to generate feedback from all user categories regarding the functionality of the solution and considerations for roll-out. This activity also provided a means to validate business requirements and technical specifications prior to national roll-out. This session is set out to demonstrate how different institutions can mobilize resources to carry out design workshops and user experience testing meetings including methodologies that can be used to achieve the best out of such meetings / sessions.
Abstract ID :
GDHF78251
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Health Informatics Specialist
,
Ministry of Health Uganda
Ag. Assistant Commissioner (DHI)
,
Ministry of Health Uganda
Health Informatics Specialist
,
Independent consultant

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